Term & Conditions

Terms & Conditions

Welcome to Rooh-e-Libaas. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before placing an order.

1. General

  • All content, designs, and images on our website are the property of Rooh-e-Libaas and may not be copied, reproduced, or used without permission.

  • We reserve the right to update, modify, or change these terms and conditions at any time.

2. Orders & Payments

  • All orders are subject to availability and confirmation.

  • Prices listed on the website are in PKR and inclusive of applicable taxes (if any).

  • Orders are confirmed only after payment (in case of prepaid) or upon confirmation call (in case of COD).

3. Shipping

  • Delivery charges of PKR 250 apply to all orders.

  • Orders are delivered within 3 to 5 working days through trusted courier services including PostEx, Call Courier, and others.

  • Rooh-e-Libaas is not responsible for delays caused by courier companies, weather conditions, or unforeseen circumstances.

4. Returns & Exchanges

  • Returns or exchanges are only accepted if the product is unused, unwashed, and in its original condition with tags attached.

  • Sale items are non-returnable and non-exchangeable.

  • Customers must notify us within 48 hours of delivery in case of a faulty or wrong item.

5. Privacy Policy

  • Customer information is kept secure and will not be shared with third parties, except as required to fulfill orders or by law.

6. Limitation of Liability

  • Rooh-e-Libaas will not be held responsible for any indirect, incidental, or consequential damages resulting from the use of our website or products.

By placing an order with Rooh-e-Libaas, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.